Contact
Contact Us
Reach a person by email, phone or mail. We answer questions about the request form, fix errors in our guides and handle opt-out and privacy requests.
How to reach us
You can reach our team by email at [email protected], by phone at (888) 446-2620, or by mail at 1256 Juniper Road, Suite 116, Helena, MT 59601.
Credit Bad Loans
1256 Juniper Road, Suite 116
Helena, MT 59601
Phone: (888) 446-2620
Email: [email protected]
Email is the fastest way to reach us, and we aim to reply within one business day. Phone lines are staffed on weekdays during business hours, Mountain Time. Please do not send your Social Security number, bank account number or a photo of your ID by email; we will never ask for them that way.
What we can help with
We can answer questions about the request form, explain how our service works, stop contact from our side, correct a mistake in a guide or look into a lender you are unhappy with.
- Questions about the form: what it asks for, why, and what happens after you submit.
- Opt-out and privacy requests: stop emails or texts from us, or ask what data we hold and request deletion.
- Corrections: if a guide has an error, tell us the page and the line and we will check it against the source.
- Concerns about a lender: tell us what happened and we will review our relationship with that lender.
What we cannot help with
We are not a lender, so we cannot see your loan account, change a payment date, issue a payoff quote or approve an application; those requests go to the lender named on your agreement.
Your lender's contact details appear on your loan agreement and on its website. If a lender does not resolve a problem, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or with your state's financial regulator.